Terms & Conditions

Welcome to HOF (House of Farmer)

These Terms & Conditions ("Terms") govern your access to and use of the HOF website, mobile application, products and services (collectively referred to as the "Platform"). The Platform is owned and operated by HOF Global Pvt. Ltd. ("HOF", "Company", "we", "our", or "us").

By creating an account, accessing the Platform, placing an order, subscribing to any HOF service, or using any feature of the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and all other policies published by HOF from time to time.

If you do not agree with any part of these Terms, you must discontinue using the Platform immediately.

1. Definitions

For the purpose of these Terms:

• "Company" means HOF Global Pvt. Ltd.
• "HOF" means House of Farmer and includes its website, mobile applications, services, employees, representatives and authorised partners.
• "Platform" means the HOF website, Android application, iOS application and any digital platform operated by HOF.
• "User", "Customer", "You", or "Your" means any individual or organisation accessing or using the Platform.
• "Products" include, but are not limited to: Raw Cow Milk, Raw Buffalo Milk, Dairy Products, Ghee, Paneer, Curd, Butter, Cold Pressed Oils, Atta, Rice, Spices, Dry Fruits, Jaggery (Gud), Agricultural and natural food products, and any other products offered by HOF from time to time.
• "Services" include: Online ordering, Daily milk subscription, Scheduled deliveries, Customer support, Product information, Payment services, Subscription management, and future digital services introduced by HOF.

2. Acceptance of Terms

By using the Platform, you acknowledge that:

• You have read and accepted these Terms.
• You agree to comply with all applicable laws while using the Platform.
• You understand that continued use of the Platform constitutes acceptance of any future updates to these Terms.
• You agree to receive electronic communications relating to your account, orders, subscriptions and important service updates.

3. Modification of Terms

HOF may update or revise these Terms from time to time to reflect changes in applicable laws, technology, business operations or services.

Updated Terms will become effective upon publication on the Platform unless otherwise stated.

Your continued use of the Platform after such publication constitutes your acceptance of the revised Terms.

4. Applicability

These Terms apply to all users of the HOF Platform, including customers who browse products, register an account, purchase products, subscribe to milk delivery, make online payments, use promotional offers, or participate in loyalty or membership programmes introduced by HOF in the future.

If any additional policy applies to a particular service or product, that policy shall be read together with these Terms.

5. Account Registration

To access certain features of the Platform, you may be required to create an account.

You agree to provide accurate, complete and up-to-date information during registration and to promptly update your information whenever it changes.

HOF reserves the right to refuse, suspend or terminate any account that contains false, misleading or incomplete information or that violates these Terms.

6. Mobile Number Verification

Account registration may require verification through a One-Time Password (OTP) sent to your registered mobile number or any other verification method introduced by HOF.

You are solely responsible for maintaining access to your registered mobile number and ensuring that OTPs and verification credentials are not shared with any unauthorised person.

Any activity performed using your verified account shall be deemed to have been carried out by you unless proven otherwise.

7. Account Security

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities carried out through your account.

You agree to keep your account information secure, notify HOF immediately if you suspect any unauthorised access, and ensure that your registered contact details remain current.

HOF shall not be responsible for any loss arising from unauthorised access resulting from your failure to safeguard your account or verification credentials.

8. Use of the Platform

You agree to use the Platform only for lawful purposes and in accordance with these Terms. While using the Platform, you shall not:

• Violate any applicable law or regulation.
• Provide false or misleading information.
• Attempt to gain unauthorised access to the Platform, servers or related systems.
• Interfere with the security, functionality or availability of the Platform.
• Use automated tools, bots or scripts to access or misuse the Platform without written authorisation.
• Engage in fraudulent, abusive or deceptive activities.
• Use the Platform in any manner that may adversely affect other users or HOF.

9. Communications

By registering on the Platform, you consent to receive communications from HOF through SMS, phone calls, email, WhatsApp, push notifications or other electronic means regarding account verification, order updates, delivery notifications, payment confirmations, customer support, service announcements, and promotional communications where permitted by applicable law.

You may opt out of promotional communications at any time; however, essential service-related communications may continue to be sent.

10. User Responsibilities

As a user of the Platform, you agree to provide accurate delivery and contact information, cooperate during order fulfilment and delivery, make payments in accordance with applicable payment terms, review product information before placing an order, report any order-related concerns within the timelines specified in applicable policies, and use the Platform responsibly and in good faith.

Failure to comply with these responsibilities may result in suspension or restriction of access to certain Platform services.

11. Suspension or Termination of Account

HOF reserves the right to suspend, restrict or permanently terminate any account, with or without prior notice, if it reasonably believes that these Terms have been violated, fraudulent or unlawful activity has occurred, the Platform has been misused, the security or integrity of the Platform may be compromised, or continued access may adversely affect HOF, its users or its business operations.

Termination of an account shall not affect any rights or obligations that accrued prior to such termination.

12. Orders

By placing an order through the Platform, you submit a request to purchase Products or Services offered by HOF. All orders are subject to acceptance by HOF. An order shall be considered accepted only after confirmation is communicated to you through the Platform or any other authorised communication channel.

HOF reserves the right to refuse, limit or cancel any order at its sole discretion, including where a Product or Service is unavailable, incorrect pricing or information has been displayed due to a technical error, fraudulent or suspicious activity is suspected, or the order cannot be fulfilled due to operational, logistical or legal reasons.

13. Pricing

All prices displayed on the Platform are subject to change without prior notice. The price applicable to your order will generally be the price displayed at the time the order is placed, unless a pricing error has occurred.

Prices may vary based on factors including location, availability, promotional offers, taxes, government levies or other applicable charges. HOF reserves the right to correct any pricing or typographical errors before processing an order.

14. Payments

Payments may be made through payment methods made available on the Platform from time to time. You represent that you are authorised to use the selected payment method.

Your payment information is processed through authorised third-party payment service providers. HOF Global Pvt. Ltd. does not store your complete payment card details unless expressly permitted under applicable laws and industry standards.

Failure of payment authorisation may result in cancellation or delay of your order.

15. Order Cancellation

Cancellation by Customer: Orders may be cancelled only if they have not entered processing, packaging, dispatch or delivery. Certain Products or Services, including those that are prepared, customised, scheduled or perishable, may not be eligible for cancellation once processing has commenced. Where cancellation is permitted, any applicable refund shall be processed in accordance with the HOF Cancellation, Return & Refund Policy.

Cancellation by HOF: HOF reserves the right to cancel any order where payment is unsuccessful, incorrect pricing or product information has been published, delivery is not feasible, required information has not been provided, fraudulent or suspicious activity is detected, or compliance with applicable law requires cancellation. Where payment has already been received, any eligible refund shall be processed through the original payment method or any other method permitted by law.

16. Delivery

HOF shall make reasonable efforts to deliver orders within the estimated delivery timelines communicated on the Platform. Delivery timelines are estimates only and may vary due to weather conditions, traffic, public holidays, government restrictions, operational constraints, Force Majeure events, or circumstances beyond HOF's reasonable control.

The customer shall ensure that someone authorised is available at the delivery location to receive the order. Failure to accept delivery may result in cancellation of the order or additional delivery charges where applicable.

17. Risk and Ownership

Risk in the Products passes to the customer upon successful delivery to the delivery address or any authorised recipient nominated by the customer.

Ownership of Products shall transfer only after successful receipt of full payment, where applicable.

18. Subscription Services

HOF may offer subscription-based services for selected Products or Services. Subscribers may be able to schedule recurring deliveries, modify delivery preferences, pause or resume subscriptions subject to applicable policies, update delivery addresses where permitted, and manage subscriptions through the Platform.

Subscription availability, billing cycles, modification timelines and cancellation conditions shall be governed by the applicable Subscription Policy published by HOF. HOF reserves the right to modify, suspend or discontinue subscription services after providing reasonable notice where practicable.

19. Promotional Offers

HOF may introduce promotional offers, discounts, referral programmes, memberships, loyalty benefits or reward schemes from time to time. Such programmes shall be governed by their respective terms and conditions.

HOF reserves the right to modify eligibility criteria, withdraw offers, correct errors, and cancel benefits obtained through misuse, fraud or violation of applicable terms. The decision of HOF regarding promotional programmes shall be final, subject to applicable law.

20. Product Information

HOF makes reasonable efforts to ensure that all information displayed on the Platform is accurate and up to date. However, product images are for illustrative purposes only; actual products may vary in appearance due to natural variations or packaging updates; product availability may change without prior notice; and minor errors or omissions may occasionally occur.

HOF reserves the right to correct any information displayed on the Platform at any time.

21. Product Quality

HOF is committed to maintaining appropriate quality standards for the Products offered through the Platform. Where applicable, HOF may conduct quality checks, testing or inspections before making Products available for sale.

Information regarding quality standards, certifications or testing published by HOF is intended solely to provide transparency to customers and should not be interpreted as a guarantee beyond the requirements of applicable law.

22. Returns, Replacements & Refunds

Returns, replacements and refunds shall be governed by the HOF Cancellation, Return & Refund Policy available on the Platform. Eligibility may depend on the nature of the Product or Service, product condition, time of reporting, and applicable legal requirements.

Customers are encouraged to inspect their order upon delivery and promptly report any issues through the official customer support channels.

23. Third-Party Services

The Platform may integrate with or provide access to third-party services, including payment gateways, logistics providers, communication services or other technology partners. Such third-party services operate under their own terms and privacy policies.

HOF is not responsible for the availability, performance or practices of third-party service providers.

24. Intellectual Property

Unless otherwise stated, all intellectual property rights in the Platform — including HOF name and branding, logos and trademarks, software, website and application design, content, graphics, images, videos, databases, documents, source code, features and functionality — are owned by or licensed to HOF Global Pvt. Ltd.

No part of the Platform may be copied, reproduced, modified, distributed, published, reverse engineered or commercially exploited without the prior written permission of HOF.

25. Disclaimer

The Platform and all Products and Services are provided on an "as available" and "as applicable" basis. While HOF strives to provide reliable Products and Services, it does not guarantee continuous or uninterrupted availability of the Platform, that the Platform will always be free from technical issues, that every Product will always be available, or that all information will remain error-free at all times.

Nothing contained on the Platform constitutes professional medical, nutritional or legal advice unless expressly stated. Customers should exercise their own judgment before relying on any information provided on the Platform.

26. Limitation of Liability

To the maximum extent permitted by applicable law, HOF shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to use or inability to use the Platform, delay or interruption of services, unauthorised access to user accounts, technical failures beyond HOF's reasonable control, or third-party actions or services.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.

27. Indemnity

You agree to indemnify and hold harmless HOF Global Pvt. Ltd., its directors, officers, employees, affiliates and authorised representatives against any claims, losses, liabilities, damages, costs or expenses arising from your breach of these Terms, misuse of the Platform, violation of applicable laws, or infringement of the rights of any third party.

28. Privacy

Your privacy is important to HOF. The collection, use, storage and protection of your personal information are governed by the HOF Privacy Policy, which forms an integral part of these Terms.

By using the Platform, you consent to the collection and processing of your information in accordance with the Privacy Policy and applicable laws.

29. Suspension and Termination

HOF may suspend, restrict or terminate your access to the Platform at any time if you violate these Terms or any applicable policy, your activities are unlawful, fraudulent or harmful, your actions affect the security, integrity or normal operation of the Platform, or HOF is required to do so under applicable law or a government authority's direction.

Upon termination, your right to access and use the Platform will immediately cease; any outstanding payment obligations shall remain payable; and rights and obligations that are intended to survive termination shall continue to remain in effect.

30. Force Majeure

HOF shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, floods, fire, epidemics or pandemics, war, civil unrest, government actions, labour disputes, transportation disruptions, power or communication failures, technical failures, or any other unforeseen circumstances beyond reasonable control.

During such events, HOF shall make reasonable efforts to resume normal operations as soon as practicable.

31. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction over the registered office of HOF Global Pvt. Ltd. shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms or the use of the Platform.

32. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

33. Waiver

Failure or delay by HOF in exercising any right or remedy under these Terms shall not constitute a waiver of that right or any other right available under applicable law.

34. Assignment

HOF may assign or transfer its rights or obligations under these Terms to any affiliate, successor, subsidiary or entity involved in a merger, acquisition, restructuring or sale of business, without prior notice to users.

Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of HOF.

35. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or guidelines published by HOF, constitute the entire agreement between HOF and the user regarding the use of the Platform and supersede all prior understandings relating to the same subject matter.

36. Contact Information

For any questions, concerns, feedback or legal notices regarding these Terms or the Platform, users may contact HOF through the official customer support channels published on the Platform.

37. Changes to These Terms

HOF may revise these Terms from time to time to reflect changes in law, technology, business operations or services. The updated version will be published on the Platform with a revised "Effective Date."

Your continued use of the Platform after such publication constitutes your acceptance of the revised Terms.