Privacy Policy

1. Introduction

Your privacy is important to HOF. This Privacy Policy forms an integral part of our Terms & Conditions and applies to all users of the Platform.

By creating an account, placing an order, subscribing to any HOF service, or otherwise using the Platform, you consent to the collection and processing of your information in accordance with this Privacy Policy and applicable laws of India.

2. Information We Collect

Depending on how you use the Platform, we may collect:

• Account information: name, mobile number, email address, delivery address, and other registration details.
• Verification data: OTP-based mobile verification and related authentication records.
• Order & subscription data: products ordered, delivery preferences, subscription schedules, and order history.
• Communication data: messages, calls, emails, WhatsApp interactions, and customer support requests.
• Device & usage data: IP address, browser type, device identifiers, app version, pages visited, and similar technical information.
• Payment-related information: processed through authorised third-party payment providers (we do not store complete payment card details unless expressly permitted under applicable laws and industry standards).

3. How We Use Information

We use your information to:

• Create and manage your account.
• Process orders, subscriptions, deliveries and payments.
• Send account verification, order updates, delivery notifications and payment confirmations.
• Provide customer support and resolve disputes.
• Improve Platform security, functionality and user experience.
• Send promotional communications where permitted by applicable law (you may opt out of promotional messages at any time).
• Comply with legal, regulatory and contractual obligations.

Essential service-related communications may continue even if you opt out of promotional communications.

4. Sharing & Disclosure

We may share information with:

• Service partners: payment gateways, logistics providers, communication service providers and technology partners who help us operate the Platform.
• Affiliates and authorised representatives: where needed to fulfil orders or provide services.
• Legal authorities: when required by law, regulation, court order, or government direction.

Third-party services operate under their own terms and privacy policies. HOF is not responsible for the privacy practices of independent third-party providers beyond what applicable law requires.

5. Payments

Payments on the Platform are processed through authorised third-party payment service providers.

HOF Global Pvt. Ltd. does not store your complete payment card details unless expressly permitted under applicable laws and industry standards. Failure of payment authorisation may result in cancellation or delay of your order.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.

You are responsible for keeping your account credentials, OTP codes and registered contact details secure. Please notify HOF immediately if you suspect any unauthorised access or misuse of your account.

7. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for promotional communications.
• Request deletion or restriction of certain personal data, where legally permitted.

To exercise these rights, contact us using the details in the Contact section below, or submit an Account & Data Deletion Request. We may need to verify your identity before responding.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, and complying with legal and regulatory requirements. Retention periods may vary depending on the nature of the data and applicable law.

9. Children's Privacy

The Platform is intended for use by adults who can form a legally binding contract. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

HOF may update this Privacy Policy from time to time to reflect changes in law, technology, business operations or services. The updated version will be published on the Platform with a revised Effective Date.

Your continued use of the Platform after such publication constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

For privacy-related questions, requests or concerns, please contact:

This Privacy Policy should be read together with our Terms & Conditions. Where there is any conflict on privacy-related matters, this Privacy Policy will guide how personal information is handled, subject to applicable law.